Unlike the vast majority of companies within this industry, we do not charge our customers for unexpected situations where a journey needs to be cancelled (as long as this is done with 24 hour in advance of the requested pick-up time). We understand that sometimes the unpredictable happens and for unforeseen reasons you simply can’t make it. If you would like to cancel your booking with us, you can do this by emailing us at info@britishtransfers.co.uk with your booking reference and reason of cancellation. Alternatively you can call us on +44 (0) 2038874117

Please note that pre-paid bookings can take up to 10 working days to be processed from the moment you inform us of a cancellation. It can then take up to a further 4 working days for the funds to be credited and reach your account. For assistance with refunds, please contact us at info@britishtransfers.co.uk
If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed…
– More than 24 hours before pick-up time = no charge applied / full refund;
– Between 24 and 3 hours before pick-up time = 30% of journey price;
– Between 3 hours and up to the pick-up time = 50% of journey price;
– Once journey has commenced (driver on the way) = 100% of journey price;
If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to rebook
If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee
If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee
If your flight is cancelled, you will be given the option to receive a full refund or reschedule your journey. In the event that your flight is diverted to a different airport then the one you were due to land on, you will be given the option to receive a full refund or reschedule your journey from the new airport (in the event that a price difference occurs, you will have to pay this). We will require proof of flight cancellation to qualify for a full refund (in the event that the journey was cancelled with less than 24 hours prior to pick up).
For instant bookings (that were processed for a journey taking place within the next hour) a charge will only be applicable if you cancel the journey after the driver has departed towards your address (on the way). A fixed cancellation fee will be applied based on the vehicle type booked, as follows…
• Saloon/Estate – £5.00
• Executive – £8.00
• MPV (4/5/6) – £8.00
• MPV Executive – £10.00
• MPV8 – £10.00